Optional Services & Shipping Protection Policy

At AQEVYRA, we are committed to providing a simple, transparent, and worry-free shopping experience. To give our customers more flexibility and control over their orders, we may offer optional add-on services during checkout.

1. Optional Services Are Completely Voluntary

Shipping Protection and Tipping are 100% optional services.

They are not required fees and will only be added to your order if you choose to select them during checkout.

Shipping Protection

Shipping Protection is an optional service designed to provide additional protection for your package while it is in transit.

Depending on the circumstances, it may provide coverage for eligible issues such as:

• Packages lost during transit

• Packages damaged during delivery

• Packages confirmed as delivered but reported missing or stolen

• Other eligible shipping-related incidents

You may choose not to purchase Shipping Protection without affecting your ability to place an order with AQEVYRA.

Tipping

Tipping is completely optional and is simply a way for customers to show appreciation for our fulfillment and customer support teams.

You are never required to leave a tip in order to complete your purchase.

2. Shipping Protection Coverage

If you choose to add Shipping Protection to your order, your package may be covered for certain eligible shipping-related issues.

For additional information regarding Shipping Protection, coverage, limitations, and applicable conditions, please visit:

https://aqevyra.com/products/shipping-protection

Shipping Protection applies only to eligible shipping and delivery issues and does not replace our general Refund Policy, Return Policy, Shipping Policy, or other applicable store policies.

3. Change of Mind & Refunds for Optional Services

We understand that customers may occasionally select an optional service by mistake or change their mind after completing an order.

If you purchased Shipping Protection or added a Tip and would like the applicable optional charge removed, please contact our customer support team.

We are happy to refund the applicable Shipping Protection or Tip amount upon request.

This applies even if your order has already entered processing or has been shipped.

If an optional service was added accidentally during checkout, simply contact us and our team will assist you with your refund request.

Refunds for optional services will generally be returned to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

4. Shipping Protection Claims

If your order experiences an eligible shipping issue and you purchased Shipping Protection, please contact us as soon as possible.

To help us review your request efficiently, please provide:

• Your full name

• Your order number

• The email address used when placing the order

• A brief description of the shipping issue

• Photos of damaged items or packaging, if applicable

• Relevant tracking or delivery information

Our customer support team will review the information provided and assist you with the appropriate next steps.

5. Customers Who Do Not Purchase Shipping Protection

Shipping Protection is completely optional.

Choosing not to purchase Shipping Protection does not affect your ability to place an order with AQEVYRA.

Orders without Shipping Protection will continue to be handled according to our standard Shipping Policy, Refund Policy, Return Policy, and other applicable store policies.

6. Contact Us

If you would like to request a refund for an optional service, submit a Shipping Protection request, or ask us any questions, please contact our customer support team.

Email:
support@aqevyra.com

Phone:
+1 (737) 286-9112

Website:
https://aqevyra.com

Our customer support team will review your request and assist you as quickly as possible.

7. Policy Updates

AQEVYRA reserves the right to update or modify this Optional Services & Shipping Protection Policy when necessary.

Any changes will be posted on this page and will become effective from the date they are published.

Last Updated: August 2026