Return Policy

Return & Refund Policy

Last Updated: July 1, 2026

Thank you for shopping with AQEVYRA. We care about your shopping experience and will do our best to help resolve eligible order issues in a fair and timely manner.

If you need assistance with an order, please contact us at:

support@aqevyra.com

Please include your Order Number and the email address used at checkout.

General Return Policy

All purchases made through AQEVYRA are considered final sale, except where otherwise required by applicable law.

We do not accept standard returns or exchanges for change-of-mind, preference, size, color, or similar reasons unless the product arrives damaged, defective, or incorrect due to a confirmed fulfillment or quality issue.

Damaged, Defective, or Incorrect Items

Please inspect your package carefully after delivery.

If your item:

  • Arrives damaged

  • Has a manufacturing or quality defect

  • Is different from the product you ordered

  • Is missing essential components due to a fulfillment error

please contact our customer support team within 7 days of delivery.

To help us review your case efficiently, please email:

support@aqevyra.com

and include:

  • Your Order Number

  • The email address used to place the order

  • A clear description of the issue

  • Clear photos or videos showing the damage, defect, or incorrect item

  • Photos of the packaging and shipping label, where applicable

After receiving the required information, our team will review the case and determine the most appropriate resolution.

Depending on the circumstances, this may include:

  • A replacement

  • A partial refund

  • A full refund

  • Another appropriate resolution

Refunds

If your request is approved for a full or partial refund, the applicable refund will be issued to your original payment method whenever possible.

Refund processing typically takes approximately 7–12 business days after approval.

Actual processing times may vary depending on your:

  • Bank

  • Credit card issuer

  • Payment provider

  • Financial institution

Once a refund has been submitted by AQEVYRA, we are unable to control the processing time of your financial institution.

Exchanges

AQEVYRA does not provide regular exchanges for:

  • Size

  • Color

  • Style

  • Personal preference

  • Change-of-mind reasons

Replacements are only available when an item is confirmed to be damaged, defective, incorrect, or otherwise eligible under this policy and the request has been approved by our customer support team.

Replacement availability may depend on current inventory.

Beauty, Personal-Care, and Intimate Products

For hygiene and safety reasons, beauty, personal-care, wellness, intimate, and hygiene-sensitive products may not be eligible for return or exchange once they have been opened, worn, used, washed, or removed from their original sealed packaging.

This restriction does not apply where the product is confirmed to have arrived damaged, defective, or incorrect, or where otherwise required by applicable law.

Unauthorized Returns

Please do not return any product without first contacting our customer support team and receiving return instructions.

Items sent back without prior authorization may not be accepted.

Unauthorized returns may not be eligible for:

  • Refunds

  • Replacements

  • Exchanges

  • Store credit

  • Other resolutions

If a return is authorized, our customer support team will provide the appropriate return instructions.

Return Shipping

If AQEVYRA authorizes a return because the product arrived damaged, defective, or incorrect due to our error, our support team will provide instructions regarding the return process.

Please do not ship an item to the business address shown below unless specifically instructed to do so by our customer support team.

The business address is not automatically a return warehouse.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before the order enters processing or fulfillment.

Once an order has been processed, fulfilled, or shipped, cancellation or modification may no longer be possible.

Contact Us

For questions about returns, refunds, replacements, defective products, or other order issues, please contact us directly:

Brand: AQEVYRA

Company: HONGKONG RUNHAO LIMITED

Email:
support@aqevyra.com

Phone:
+1 (737) 286-9112

Website:
https://aqevyra.com/

Business Address:
FLAT/RM A 12/F, ZJ 300
300 LOCKHART ROAD
WAN CHAI, HONG KONG

To help us assist you faster, please include your Order Number and the email address used when placing your order whenever you contact us.