Shipping Policy
Shipping Policy
Last Updated: July 1, 2026
Thank you for choosing AQEVYRA. We understand how exciting it is to receive your order, and we're committed to making the shipping process as smooth and transparent as possible.
1. Order Processing
After your order is placed, our fulfillment team begins preparing it for shipment.
Most orders are processed within 1–3 business days, during which we verify payment, inspect the products, carefully package your order, and transfer it to our shipping carrier.
Please Note: Orders placed on weekends or public holidays will begin processing on the next business day.
2. Shipping Time & Cost
We proudly ship to customers worldwide.
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Processing Time: 1–3 Business Days
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Estimated Delivery: 10–20 Business Days
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Flat Shipping Rate: USD $5.99 per order
Delivery estimates may vary depending on your destination, local customs procedures, and carrier operations.
3. Unexpected Delivery Delays
Although we work hard to deliver every order on time, delays can occasionally occur due to circumstances beyond our control, including:
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Customs inspections
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Weather conditions
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Transportation disruptions
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High shipping volume
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Carrier operational delays
We sincerely appreciate your patience should any of these situations arise.
4. Order Tracking
Once your package has been shipped, you'll receive a shipping confirmation email containing your tracking number.
You can monitor your shipment at:
Please allow 24–72 hours after shipment for tracking information to become available.
5. Multiple Shipments
If your order contains several products, they may be shipped separately from different warehouses to reduce overall delivery time.
Each shipment will receive its own tracking number and may arrive on different dates.
6. Changing an Order
If you need to update your shipping address or modify your order, such as size, color, or quantity, please contact us as soon as possible.
Requests should ideally be submitted within 12 hours after placing your order.
Please email:
Include the following information:
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Order Number
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Email address used for the purchase
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Details of the requested change
While we'll do our best to accommodate your request, changes cannot be guaranteed once order processing has begun.
7. Undeliverable Packages
If the delivery carrier cannot successfully deliver your package, they may leave a delivery notice or hold the shipment at your local postal facility for pickup.
Please contact your local carrier using your tracking number before reaching out to us.
AQEVYRA cannot be held responsible for shipments returned because of:
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Incorrect or incomplete shipping addresses
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Failure to collect a held package
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Refused deliveries
8. If Your Order Is Taking Longer Than Expected
If your package appears delayed:
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Review your tracking information to see whether it has been updated within the past seven days.
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If there have been no tracking updates for more than seven consecutive days, please contact our support team.
When contacting us, include:
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Your Order Number
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The email address used when placing your order
We'll gladly investigate the shipment with our logistics partners.
9. Lost or Missing Packages
If a shipment is officially confirmed by the carrier as lost during transit, we will arrange a replacement at no additional cost whenever appropriate.
If the tracking status shows Delivered but you cannot locate the package, we recommend checking:
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Around your property
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With household members
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Neighbors
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Apartment office or building management
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Your local delivery carrier
Packages marked as successfully delivered are generally not eligible for replacement or refund.
If you purchased optional Shipping Protection, additional coverage may apply according to our Shipping Protection Policy.
10. Shipping Locations
AQEVYRA proudly serves customers worldwide.
Orders may be fulfilled from distribution centers or trusted fulfillment partners located in:
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United States
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Canada
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Australia
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European Union
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Hong Kong
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Other international fulfillment facilities
Selecting the closest available warehouse helps improve delivery efficiency whenever possible.
If shipping is unavailable to your destination, we'll notify you promptly after your order is placed.
11. Important Shipping Information
Delivery Estimates
Shipping times are estimates only and are not guaranteed.
Delays caused by shipping carriers, customs authorities, weather events, transportation disruptions, or other external circumstances may be outside our control.
Customs, Duties & Taxes
International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other government charges required by their destination country.
Unless otherwise stated during checkout, these charges are not included in product prices or shipping fees.
Shipping Address
Please make sure your shipping information is accurate and complete before submitting your order.
AQEVYRA is not responsible for packages delayed, returned, or lost because of incorrect or incomplete shipping information provided by the customer during checkout.
If you notice an error after placing your order, please contact us as soon as possible.
Delivered Orders
Once a carrier confirms successful delivery through tracking, customers should first check the delivery location, household members, neighbors, building management, and the local carrier if the package cannot be located.
If you purchased Shipping Protection, please contact our customer support team to determine whether your situation may be eligible for coverage.
Need Assistance?
If you have any questions regarding shipping, tracking, delivery, or your order, our customer support team is available to assist you.
AQEVYRA
Company: HONGKONG RUNHAO LIMITED
Email:
support@aqevyra.com
Phone:
+1 (737) 286-9112
Website:
https://aqevyra.com/
Business Address:
FLAT/RM A 12/F, ZJ 300
300 LOCKHART ROAD
WAN CHAI, HONG KONG
To help us assist you as quickly as possible, please include your Order Number and the email address used when placing your order whenever you contact us.