Refund Policy

Return & Refund Policy

Last Updated: July 1, 2026

At AQEVYRA, we want you to feel confident with every purchase. If you are not fully satisfied with your order, please review our Return & Refund Policy below.

Return Eligibility

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the item must generally be:

Unused, unworn, and unwashed
In its original condition
In its original packaging, where applicable
Free from stains, odors, damage, or signs of use
Accompanied by proof of purchase or order confirmation
Returned with any original accessories, tags, inserts, or components that were included with the product

For hygiene and safety reasons, certain beauty, personal-care, wellness, and intimate products may not be eligible for return once opened, worn, used, or removed from their original sealed packaging, unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return.

These may include:

Worn, washed, or used intimate apparel
Underwear or other hygiene-sensitive intimate products once opened or worn
Opened or used beauty and personal-care products
Products with broken hygiene or safety seals
Used wellness or personal-care accessories
Items showing signs of wear, stains, odors, misuse, or damage caused after delivery
Personalized or customized products
Gift cards
Clearance or final sale items where clearly identified as non-returnable

This does not affect any rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery so we can review the issue.

support@aqevyra.com

Please include:

Your order number
Your full name
A description of the issue
Clear photos or videos showing the product
Photos of the packaging, if relevant
Any other information that may help us review the issue

Once we have reviewed your request, we may offer an appropriate solution, such as a replacement, refund, or other resolution depending on the circumstances.

How to Start a Return

Before returning any item, please contact our customer support team.

Email:
support@aqevyra.com

Phone:
+1 (737) 286-9112

Please include your order number and the reason for your return.

Do not send products back before contacting us and receiving return instructions.

Returns sent without prior authorization may not be accepted or may experience processing delays.

Return Shipping

Unless the product arrived damaged, defective, or incorrect due to an error on our part, customers are generally responsible for applicable return shipping costs.

We strongly recommend using a trackable shipping method when returning an item.

AQEVYRA cannot be responsible for return packages that are lost in transit before reaching the designated return location.

If the return is required because we sent a damaged, defective, or incorrect item, we will provide appropriate instructions regarding return shipping.

Refunds

Once your eligible return has been received and inspected, we will notify you of the status of your refund.

If your refund is approved, it will generally be issued to your original payment method.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear on your bank, credit card, or payment account.

Actual processing times may vary depending on your financial institution or payment provider.

Original shipping charges are generally non-refundable unless:

The order was incorrect due to our error
The product arrived damaged or defective
Applicable law requires otherwise

Partial or Reduced Refunds

In certain circumstances, a full refund may not be available.

Examples may include:

Items returned with missing accessories or components
Products returned in a condition different from when they were received
Items showing signs of use, wear, damage, or improper handling
Returns received outside the applicable return period

Any refund decision will be based on the condition of the returned product and the circumstances of the request.

Exchanges

If you need a different size, color, style, or replacement product, please contact:

support@aqevyra.com

Exchange requests are subject to product availability.

In some cases, the fastest option may be to return the eligible item for a refund and place a new order for the preferred product.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests received within 24 hours of purchase, provided the order has not already been processed, fulfilled, or shipped.

Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel it.

If your order has already shipped, you may need to follow the applicable return process after receiving the package.

Refused or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or another issue outside our control, additional shipping costs may apply before the package can be resent.

Any eligible refund may be adjusted to account for non-refundable shipping or handling costs where permitted by applicable law.

Refunds for Optional Services

If your order included optional services such as Shipping Protection or Tipping, please refer to our Optional Services & Shipping Protection Policy for information about refunds for those charges.

Shipping Protection and Tipping are voluntary services and are handled separately from standard product returns.

Contact Us

If you have any questions regarding returns, refunds, exchanges, damaged products, or order cancellations, please contact us:

AQEVYRA

Website:
https://aqevyra.com